Below are the answers to the most common questions our customers have relating to the use of credits on our site:
Q. What are credits and how are they used?
A. Some subscriptions are credit-free; some use credits for each search; and some use credits for each image viewed.
The exact system for this depends on the database you're using, although
there are subscriptions that allow you to use them on a credit-free
basis:
Current credit charges (N.B. with credit-free subscriptions there is no credit charge for anything)
|
Search |
Advanced Search |
Family Search |
Head-to-Head Search |
Viewing an image/full record (where available) |
Viewing an image/full record you have seen within the last 30 days |
BMD index |
Free |
Free |
- |
- |
1 |
Free |
Military BMDs |
3 |
4 |
- |
- |
3 |
Free |
Census index |
1 |
2 |
2 |
3 |
3 |
Free |
Census transcript (Subscriptions with
credits) |
1 |
2 |
2 |
3 |
3 |
Free |
Census transcript 1901 (PayAsYouGo) |
Free |
Free |
- |
- |
37
(N.B credits for the 1901 cost 1p each so the
actual cost is similar to our other census transcripts) |
Free |
1881 Image Index |
Free |
- |
- |
- |
3 |
Free |
| Parish records (Transcripts) |
2 |
3 |
- |
- |
3
(only available on selected parishes) |
Free |
Parish records (Printed Books) |
Free |
- |
- |
- |
1 |
Free |
| Wills |
Free |
- |
- |
- |
1
(N.B the first few descriptive pages are free) |
Free |
Directories |
Free |
- |
- |
- |
1 |
Free |
| Crew Lists |
1 |
2 |
2 (vessel search) |
- |
3 |
Free |
| CLIP |
5 |
- |
- |
- |
Free |
Free |
Army & Navy Lists |
Free |
- |
- |
- |
1 |
Free |
Knights of England |
Free |
- |
- |
- |
1 |
Free |
Landowner Records |
Free |
- |
- |
- |
1 |
Free |
Q. How many credits do I get?
A. The amount of credits you're issued varies with
each subscription plan. If you have an all-inclusive (Personal Plus)
subscription, you're issued a certain number of credits at the beginning
of every payment period. For instance, with a Personal Plus monthly
you get 50 credits for the £5.00 that you pay every month. On
pay-as-you-go subscriptions there are full details of the number of
credits included on the product information pages of the site; if there
are no credits then you don't need them. All the subscription plans,
and the credit allowances they offer, are detailed on the site.
Q. Is there a subscription that offers unlimited credits?
A. Yes: The Personal Premium subscription is credit-free, offering unlimited* searching and viewing on the website. The Professional Premium also has this facility, and is intended for professional genealogists researching full family trees.
Q. How does your credit cost compare with other sites?
A. In independent group tests our site consistently comes out as best value and with a Premium subscription you get unlimited credits.
Q. What can I do if I use all my credits before the next payment period?
A. Once you've bought a subscription, you can top-up
your credits on the site. Viewing credits: 50 for £5.00 or 200
for £14.95; search credits: 150 for £9.95 or 75 for £5.
Q. If I don't use up my credits, can I carry them over to the
following period?
A. If you have a Personal Plus recurring subscription credits can be carried over to the next period provided the subscription remains current. Credits on pay-as-you-go subscriptions expire at the end of the subscription.
* Note that none of our subscriptions can be used to offer a look-up service to other people.
N.B. Credits have no monetary value — they are a means of ensuring fair access.
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