Information About Credits

Below are the answers to the most common questions our customers have relating to the use of credits on our site:

Q. What are credits and how are they used?

A. Some subscriptions are credit-free; some use credits for each search; and some use credits for each image viewed. The exact system for this depends on the database you're using, although there are subscriptions that allow you to use them on a credit-free basis:

Current credit charges (N.B. with credit-free subscriptions there is no credit charge for anything)

 

Search Advanced Search Family Search Head-to-Head Search (View Household) Viewing an image/full record (where available) Viewing an image/full record you have seen within the last 30 days

BMD index

Free

Free

-

-

1

Free

BMD Registers

Free

5

-

-

25

Free

BMD Registers Books

Free

-

-

-

5

Free

Military BMDs

3

4

-

-

3

Free

Overseas BMDs

3

4

-

-

3

Free

Census index

1

2

2

3

3

Free

Census transcript

1

2

2

3

3

Free

Keyword Master Search

Free

-

-

5

3 (for image)

Free

Street / House Search

Free

-

-

5

3 (for image)

Free

Volunteer Census index

Free

Free

Free

-

-

-

Roll of Honour

Free

1

-

-

3

Free

Parish records (Transcripts)

2

3

-

-

3

(25 for Selected Counties)

Free

Parish records (Printed Books)

Free

-

-

-

1

Free

PCC Wills Index

Free

1

-

-

25

Free

Wills

Free

-

-

-

1

(N.B the first few descriptive pages are free)

Free

Directories

Free

-

-

-

1

Free

Directory Transcripts

Free

2

2

-

-

Free

Crew Lists

1

2

2 (vessel search)

-

3

Free

Army & Navy Lists

Free

-

-

-

1

Free

Poll Books

Free

-

-

-

1

Free

Electoral Roll

Free

Free

-

-

1

Free

Knights of England

Free

-

-

-

1

Free

Landowner Records

Free

-

-

-

1

Free

Surname Concentration Maps

10

-

-

-

-

-

Q. How many credits do I get?

A. The amount of credits you're issued varies with each subscription plan. If you have an Personal Plus subscription, you're issued a certain number of credits at the beginning of every payment period. For instance, with a Personal Plus monthly you get 50 credits for the £5.00 that you pay every month. On pay-as-you-go subscriptions there are full details of the number of credits included on the product information pages of the site; if there are no credits then you don't need them. All the subscription plans, and the credit allowances they offer, are detailed on the site.

Q. Is there a subscription that offers unlimited credits?

A. Yes: The Gold and Diamond subscriptions are credit-free, offering unlimited* searching and viewing on the website. The Professional Premium also has this facility, and is intended for professional genealogists researching full family trees.

Q. How does your credit cost compare with other sites?

A. In independent group tests our site consistently comes out as best value and with a Premium subscription you get unlimited credits.

Q. What can I do if I use all my credits before the next payment period?

A. Once you've bought a subscription, you can top-up your credits on the site. Viewing credits: 50 for £5.00 or 200 for £14.95; search credits: 150 for £9.95 or 75 for £5.

Q. If I don't use up my credits, can I carry them over to the following period?

A. If you have a Personal Plus recurring subscription credits can be carried over to the next period provided the subscription remains current. Credits on pay-as-you-go subscriptions expire at the end of the subscription.

* Note that none of our subscriptions can be used to offer a look-up service to other people, fair usage policy applies.

N.B. Credits have no monetary value — they are a means of ensuring fair access.